Frequently Asked Questions
Discover everything you need to know about our unique vintage finds and antique treasures.
How do you ensure the authenticity of your antique items?
At Mouse's House Antiques, every item is hand-selected and rigorously inspected by our experts. We provide detailed descriptions and provenance information where available to ensure you are purchasing a genuine piece of history.
How are fragile items packaged for shipping?
We specialize in the safe transport of delicate goods. Each order is double-boxed and secured with professional-grade cushioning materials to ensure your vintage treasures arrive in pristine condition.
What is your return policy for vintage goods?
We offer a 14-day return window for items that do not meet your expectations. Please note that due to the nature of antiques, items must be returned in the exact condition they were received.
Do you offer international shipping?
Yes, we ship our collection worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and the weight of the specific antique.
Will my item look exactly like the photo?
Yes. We take high-resolution photographs of the actual items in our inventory. Because these are vintage pieces, we ensure all unique patinas, marks, or signs of age are clearly visible in the product gallery.
Can I request a specific antique or era?
Absolutely. If you are looking for a specific piece to complete your collection, please contact our sourcing team, and we will do our best to find it through our network of estate sales and collectors.